If you are in arrears or in danger of going into arrears, you should contact your lender without delay. Your lender will have specially trained personnel available to help you get back on track. Do not worry about losing your tracker rate if you have one- lenders cannot remove your tracker just because you are in arrears.
Please have a look at our new Consumer Guide to help you deal with your lender should you fall into mortgage arrears. This guide is also available in Irish - An Cód Iompair um Riaráistí Morgáiste - Treoir do Thomhaltóirí.
If you are in mortgage arrears or you are worried about mortgage arrears, you can contact the new Mortgage Arrears Information Helpline on 0761 07 4050, Monday to Friday, 9.30am to 5pm or visit their website www.keepingyourhome.ie. This helpline is provided by the Citizens Information Board and Money Advice and Budgeting Service (MABS).
If you have been working with your lender to resolved your mortgage arrears debts under the mortgage arrears resolution process (MARP) for a number of months and you do not see this solution for you can contact the ISI for information on arranging a Personal Insolvency Arrangement. The ISI is an independent government organisation set up to help sort out personal debt, if you have problem debt, they can help you get back on track, http://backontrack.ie
The Central Bank has also issued a binding Code of Conduct on Mortgage Arrears which sets out how lenders must deal with borrowers in arrears.
The Central Bank issued an industry standard format for the Standard Financial Statement (SFS), which is a document used by lenders to gather relevant financial information from borrowers in arrears or pre-arrears. The SFS is vital to the effectiveness of the Mortgage Arrears Resolution Process and the standard format is to ensure assessments of cases are based on a common analysis of their financial circumstances. A guide for consumers on completing the SFS is available here.
If you require information on possesion proceedings, FLAC have produced guides on posession proceedings in the High Court and in the Circuit Court.