How to make a complaint against a financial services provider
Complaints against financial institutions or complaints about financial services should first be discussed with the financial institution concerned. Under our Consumer Protection Code, all regulated financial services firms must have a complaints handling procedure in place.
If you are not happy with the response, you have the right to refer the complaint to the Financial Services Ombudsman or Pensions Ombudsman, which are statutory independent bodies.
The Financial Services Ombudsman deals with complaints against financial services firms, including financial advisors and financial products. The Pensions Ombudsman deals with complaints about any person responsible for managing your employer pension scheme or PRSA.
If you wish to make such a complaint, we will advise you of the procedures involved, help you with any questions you might have and supply you with all the appropriate contact details for the institutions in question.
The NCA's personal finance website has a step-by-step guide to help you, should you wish to make a complaint against a financial service provider.